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IVR Solutions

Overview

Our IVR Solutions are built for customers who want to do away with inefficiencies and inculcate better business processes and a higher ROI. With the Computerized telephony voice platform, your customers can allow the end users to complete a lot of tasks themselves without having to talk to live agents.

ivr

This saves the time, money and efforts for both parties. It also gives the customer more control which often leads to satisfaction.

Features

Pre-Recorded voice menus

  •  You can choose from some of the pre-recorded voice menus that we have or your customers can upload their own menus.

Automated recording

  •  All calls are automatically recorded so that you know what happened on a call.

Better customer experience

  • It makes customers feel in control which leads to higher satisfaction.

Multiple language support

  • The IVR system can support different language making it easier if your customers are handling a business where multiple languages are used.

Round the clock service

  •  IVRs can be used round the clock which helps businesses cater to a number of time zones without having to increase the number of representatives who answer the call.

Time saving

  •  IVRs can be helpful and they can save a lot of time for people and for businesses. Customers can easily complete their query on the IVR instead of waiting for a live person.

Cost effective

  • With the IVR handling multiple customers at the same time, it is more cost effective.
FAQs

Why do my customer’s need an IVR?

  • If customers plan to save and look for more cost effective means for handling their customers, then IVRs can be helpful.

Who can use an IVR?

  • All companies, big or small can use IVRs for assisting their customers. From telecom companies to healthcare to the automotive industry, everyone has found the IVR to be a helpful solution for handling customer calls at the entrance level.

Can your IVR system handle multiple languages?

  • Yes we provide multi language support for our IVR solutions so that customers can cater to a larger audience.

Will I be charged according to the size of my business?

  • No, the size of the business is not a factor in establishing the costs. This means that you will also have the ability to scale up or scale down your business without making changes to the IVR.
Pricing

For information regarding the pricing of our IVR solutions, please contact us at sales@aonevoice.com and we will send an email to you with the details at the earliest.

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